Returns Policy

We offer a 14 day money-back guarantee or replacement policy for all items on our website.

If you wish to return the product for any reason, you must contact us within 7 days of receipt of your order, telling us why you wish to return it. You must notify us by telephone, email or in writing before returning goods.

Please note, we do not cover return postage costs under any circumstances. Our postage charge is non refundable on any "non faulty" returns.

All items returned to us for refund must reach us within 14 days from the date of purchase. Items returned for refund outside of this 14 day period will not be accepted and will be returned to the customer at their expense.

As soon as we receive the returned product (within the 14 day time period) unused and in the condition that it was sent and with all original packaging, we guarantee to either refund your purchase price in full (minus any applicable admin charges) or supply a replacement.

All customers are responsible for freight charges associated with the return of products as well as the proper packaging of the items to avoid product damage during shipping.

We strongly recommend the package you are returning is fully insured. We suggest you use a service that can provide “proof of delivery”. Dtsdigitalcctv.co.uk will not be liable for items lost or damaged in transit.

Returned items must be unused, undamaged and in the original packaging, with all original boxes, packing materials, manuals, blank warranty cards, all other accessories however small and documentation provided by the manufacturer.

Any returned products found to be used, modified, altered, tampered with or not to be defective will incur an additional £20 +VAT testing charge plus return shipping costs. This must be paid before the product is returned to you.

Any returned products deemed defective due to customer misuse will also incur an additional £20 +VAT testing charge plus return shipping costs.

Any returned products with items missing, the items missing will be charged to the customer.

Damaged or defective goods

You should inspect your goods immediately upon delivery for defects, damages or shortages.

If you find any defects, damages or have items missing you must:

It will be your responsibility to inform us within 2 days from delivery.

Inform us by :

Warranties, on all items, are RTB (Return to Base) excluding items damaged in transit, (these will be replaced at no cost to you).